Refund Policy

Returns & Refunds

We stand behind Seren with a 30-day money-back guarantee. If you're not satisfied for any reason, email Support@Serennutrition.com within 30 days of delivery and we'll arrange a full refund — you don't need to return the pouch.

How to start a return

Email us your order number and the reason for your return. We reply within 1–2 business days with next steps.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or incorrect items

If your order arrives damaged or incorrect, send us a photo within 14 days and we'll ship a free replacement.